Frequently asked questions

You can pay by credit or debit card, or with any of the payment wallets shown at checkout. All payments are processed securely through Stripe — we never see or store your card details. We don't currently accept PayPal.

Once your order is dispatched, you'll receive an email with a tracking number. You can also view your order status by logging into your account and visiting the 'My Orders' section.

Every slime is made fresh to order and usually dispatched within 1–2 working days (up to 5 at busy times), so the window to make changes is short. Email us at [email protected] as soon as possible with your order number and we'll do our best to update or cancel your order before it's dispatched. Once an order has been dispatched it can't be changed, but our returns policy still applies.

Amber's slimes are handmade to order in small batches. They are for ages 3+, with adult supervision for children under 8. Slime is not food: keep it away from mouths and eyes, and wash hands after play. Keep it off fabric, carpets and hair, and store it in its airtight pot. If skin feels irritated, stop playing and wash your hands.

With proper care and storage, our slimes typically last 2–4 weeks. Store them in their airtight pot at room temperature and away from direct sunlight for best results.

This usually means it has picked up moisture or warmth from your hands. Every slime comes with a sticky fix pen: dab a small amount on the sticky area, knead for about a minute, and repeat only if it's still sticky. Adults should help children under 8, and wash your hands afterwards. If that doesn't sort it, email us and we'll help.

Yes, you can! Mixing slimes can create fun new colours and textures. Just remember it can't be undone, and mixing two different textures (like butter and cloud) changes how both of them feel.

Yes. We offer scheduled delivery for gifts and special occasions. Select 'Schedule delivery for a future date' during checkout and choose your preferred date (minimum 14 days in advance, maximum 6 months). We'll prepare your order closer to the delivery date so it's as fresh as possible. Scheduled orders are sent with standard delivery, and we aim to deliver on or just before your chosen date (dates are targets, not guarantees — see our Terms).

Yes — email us at [email protected] with your order number and preferred new date. We'll accommodate changes as long as we haven't started preparing your order yet (we usually begin about a week before the delivery date).

We typically start preparing scheduled orders about a week before the delivery date to ensure your slimes are as fresh as possible when they arrive.

Standard UK delivery is £4.99 for one slime, £3.49 for 2–4 slimes, and free on orders of 5 or more slimes (Royal Mail 48, 2–3 days after dispatch). Express delivery is £7.99 (Royal Mail 24, 1–2 days after dispatch). Every slime is made to order and usually dispatched within 1–2 working days (up to 5 working days at busy times). Orders placed Monday to Wednesday aim to ship the same week.

No. We only deliver to UK addresses.

Unopened, unused slimes in their original packaging can be returned within 14 days of delivery. Email [email protected] with your order number before you send a return. The customer pays return postage unless the item is faulty. Refunds are made within 14 days of the return arriving. If a slime arrives damaged or faulty, email within 30 days of delivery with photos and your order number.

Email [email protected] within 30 days of delivery with photos showing the damage, your order number and a description of the issue. We will assess your claim and may offer a refund or replacement if the item is proven to be faulty upon receipt.

Our Slime Guide explains how each texture feels and sounds, which make a good first slime or gift, and a few tips for the first time you play.

Each product page lists its main ingredients. We don't share our recipes, but if you have an allergy or sensitive skin, email us before you order and we'll answer your questions.

Our scented slimes use fragrance oils, which can contain allergens. Each product page lists its main ingredients. If you have allergies or sensitive skin, please read the ingredients carefully and email us before you order.

Thick and glossy slime gives the loudest pokes and clicks: try Cosmic Cruiser. Our butter slimes, such as Ducky Bubble Bath, make soft bubble pops as you fold them, and Polar Slushie, our icee slime, makes soft, continuous sizzles.

Yes. Slime is calming sensory play: something satisfying to squish, stretch and fidget with, for children and adults alike. It's a toy made for fun, and we don't make any health claims about it.

Yes. Emoji Madness is a cloud slime: light and drizzly, it breaks into soft ribbons. We also make butter slimes, Polar Slushie (icee) and Cosmic Cruiser (thick & glossy). Every texture is hand-mixed to order in Hertfordshire.

All our slimes are for ages 3+, with adult supervision for children under 8. For younger children (3–6), butter slimes like Cotton Candy Swirl are easiest to handle — soft, holdable, and they won't drip.

In Hertfordshire. Amber mixes every slime by hand in her UK studio in small batches, then packs and posts it from there — so you're buying direct from the maker rather than a reseller or an overseas warehouse.

Every order arrives as a 250ml pot of handmade slime in an airtight container, with its charms, a sticky fix pen and a care card explaining how to keep the texture right. Slimes are mixed fresh to order and usually dispatched within 1–2 working days.

Because it isn't made in advance. Every pot is hand-mixed in a small batch after you order it, then scented, charmed, hand-checked and packed individually in Hertfordshire. You're paying for a fresh texture and a maker who checks every batch by hand, rather than stock that's been sitting in a warehouse. Our slimes start from £8.99 a pot.

Our handmade slimes start from £8.99 a pot. Standard UK delivery is free on orders of 5 or more slimes.