Returns policy

Under the UK Consumer Contracts Regulations, you have the right to cancel your order within 14 days of receiving your goods, provided the items are unused and in their original condition. Please note that due to hygiene reasons, opened slime products cannot be returned unless faulty.

You can return

• Unopened, unused slimes in their original packaging
• Faulty or defective items (with proof)
• Incorrect items sent in error
• Items not as described (material defects only)

You can't return

• Opened, used, or tampered with slimes
• Items damaged by customer misuse or neglect
• Custom or personalised orders (unless faulty)
• Returns requested after 14 calendar days
• Items without proof of purchase

1. Email us within 14 days of delivery with your order details.
2. We'll check the return is eligible and reply.
3. Post the item back. You pay return postage unless it's faulty or was sent in error.
4. We refund you within 14 days of the return arriving.

Returns must be authorised before sending. Email [email protected] with your order number, reason for return, and photos if claiming the item is faulty. Unauthorised returns will not be accepted.

We recommend using tracked delivery for returns. We are not responsible for items lost or damaged in transit.

If you receive a faulty or defective item, you may be entitled to a refund or replacement under the Consumer Rights Act 2015. To report a faulty item:

• Contact us within 30 days of receipt
• Provide clear photos of the defect
• Describe the issue in detail
• Include your order number and purchase date

We will assess your claim and may offer a refund or replacement at our discretion. Please note: issues caused by improper storage, misuse, or normal wear and tear are not considered manufacturing defects.

Approved returns will be refunded to the original payment method within 14 days of receiving the returned item.

• Product cost only (original shipping not refunded)
• Items must be returned in saleable condition
• Refunds subject to inspection on receipt
• We reserve the right to refuse refunds for damaged returns

Email [email protected]. We aim to respond within 2–3 working days (Monday to Friday).