Privacy Policy

At Amber's Slime Studio, we are committed to protecting your privacy and personal information. This privacy policy explains how we collect, use, and protect your data when you use our website and services. We believe in transparency and want you to understand exactly how your information is handled.

Personal Information You Provide:

• Name and contact details (email, phone, address)
• Billing and shipping addresses
• Payment information (processed securely by Stripe)
• Account preferences and order history
• Communications you send us (emails, messages)

Automatically Collected Information:

• Device and browser information
• IP address and location data
• Website usage patterns and analytics
• Cookies and similar tracking technologies

Essential Services:

• Process and fulfill your orders
• Manage your account and preferences
• Provide customer support
• Send order confirmations and updates
• Handle returns and refunds

Improvements & Communication:

• Improve our website and services
• Send promotional emails (with consent)
• Analyze website performance
• Prevent fraud and security issues
• Comply with legal requirements

At checkout there is an optional tickbox to get emails when new slimes drop. It is never ticked for you, and you can unsubscribe from any of our emails at any time.

We implement robust security measures to protect your personal information:

Technical Security:

• SSL encryption for all data transmission
• Secure hosting with regular backups
• Regular security updates and monitoring

Operational Security:

• Limited access to personal data
• Staff training on data protection
• Regular security audits

We work with trusted third-party services to provide our services. These partners have access to limited information as needed:

Payment Processing:

Stripe processes all payments securely. We never store your full payment details on our servers.

Shipping & Delivery:

Royal Mail and our shipping partners receive your name, delivery address and contact details (email and phone number, if given) so they can deliver your order and send you delivery updates.

Analytics & Marketing:

With your consent we use Google Analytics and PostHog to understand website usage, measure our marketing and improve our services. Neither tool loads until you accept cookies, and we never share your name, address or payment details with them.

AI assistants can read our shop and help you choose slimes. Here is what that involves:

• Our public product catalogue and our MCP server (a connection AI assistants can use) only share product, price, stock, delivery and returns information. They never share customer data.
• Basket links that an assistant gives you contain only product codes, quantities and, if used, a promo code and the assistant's name. They contain no personal information.
• We record anonymous counts of how our assistant tools are used (which tool and how many results), with no personal data.
• If you ask an assistant for a delivery quote, it may send your postcode to our delivery calculator. We use it only to work out the delivery price for that quote and do not link it to you.
• Any order an assistant helps you prepare is completed by you on our checkout, under the same terms and this same privacy policy as any other order.

More detail for developers is on our page for AI agents.

Under UK data protection law, you have several rights regarding your personal information:

We use cookies and similar technologies to improve your experience:

Essential Cookies:

Required for the website to function (shopping cart, login)

Analytics Cookies:

Help us understand how you use our website (anonymized)

Marketing Cookies:

Used to show relevant ads and measure campaign effectiveness

If you have any questions about this privacy policy or want to exercise your rights, please contact us:

• Email: [email protected]
• Response time: Within 30 days as required by law

This privacy policy may be updated from time to time. We'll notify you of any significant changes via email or website notice. Continued use of our services after changes indicates acceptance of the updated policy.